Last Updated: 01.09.2025

Visible Creative (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled responsibly and in accordance with the law. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

1. Information We Collect

We may collect the following information:

  • Personal details (such as your name, email address, phone number) when you contact us, subscribe, or purchase services.
  • Business information provided for project purposes.
  • Payment details (processed securely through our payment provider; we do not store full card details).
  • Technical data (such as IP address, browser type, and cookies) when you use our website.

2. How We Use Your Information

We use your information to:

  • Provide and deliver our services.
  • Manage billing, payments, and accounts.
  • Communicate with you regarding projects, enquiries, or support.
  • Improve our website and services.
  • Comply with legal obligations.

3. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Contract: to deliver the services you have purchased.
  • Consent: where you have given consent (e.g., newsletter sign-ups).
  • Legal obligation: to meet regulatory or tax requirements.
  • Legitimate interests: to operate and improve our business and services.

4. Data Sharing

We do not sell your data. We may share your data with:

  • Trusted third-party service providers (e.g., payment processors, hosting providers).
  • Legal or regulatory authorities where required.

5. Data Retention

We retain personal data only as long as necessary for:

  • Delivering services.
  • Legal, accounting, or reporting obligations.
  • After this period, data will be securely deleted.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate or incomplete data.
  • Request deletion of your data (subject to legal obligations).
  • Object to processing or request restriction of processing.
  • Data portability (receive a copy of your data in a structured format).

To exercise these rights, contact us at: getvisible@visible-me.co.uk

7. Cookies

Our website may use cookies and similar technologies to improve user experience, analyse site traffic, and provide relevant content. You can adjust your browser settings to decline cookies if you prefer.

8. Security

We take appropriate measures to protect your personal data against loss, misuse, or unauthorised access.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Visible Digital Group Ltd

Email: getvisible@visible-me.co.uk

Website: https://visible-creative.co.uk

Company Number: 16642418